Frequently Asked Questions
Everything you need to know about KegLand products, shipping, and home brewing equipment.
What is the standard shipping timeframe for brewing equipment?
Most orders are processed within 1-2 business days. Delivery times vary by location, but standard shipping typically takes 3-7 business days. Large items like kegerators may require freight shipping which can take slightly longer.
Does KegLand offer a warranty on electronic hardware?
Yes, all our electronic components, including digital controllers and heating elements, come with a 12-month manufacturer's warranty against defects in materials and workmanship.
What is your return policy for unused items?
We offer a 30-day return policy for items in original, unopened packaging. Please note that for food-grade items like hops, yeast, or grain, we cannot accept returns due to health and safety regulations.
Are your kegs and fittings compatible with standard industry sizes?
Absolutely. Our kegs use standard Ball Lock or Pin Lock disconnects, and our hardware typically utilizes 5/8" BSP or 1/4" MFL threading, ensuring compatibility with most home brewing setups worldwide.
Do you provide technical support for assembly?
Yes, we provide comprehensive PDF manuals and video tutorials for all our major kits. If you encounter any issues, our technical support team is available via email to help you calibrate and set up your gear.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options to help you manage the cost of larger brewery upgrades.